For our students, associates, alumni, parents, and guests—welcome to our newly revamped website! Whether you’re a returning reader or visiting for the first time, here’s a guide to help you navigate and read the articles in our Helpdesk knowledge base.
Pressed for time? Type your query or input keywords in the search box at the header to quickly pull up exact results or relevant articles! We also added a Popular searches feature that is updated frequently with trending topics for your convenience.- From the Helpdesk website homepage, scroll down to the center of the page. Under the Browse Knowledge Base section, you will see 9 categories with applicable sub-categories that are identified to help optimize your search.
- You may click on a category or sub-category to narrow down and filter the available articles based on the subject you are looking for. Alternatively, click on the Categories in the upper right corner of the page, beside your profile icon, for the list.
- Select the title of the article you want to read to view its content.
The article page will display the categorization in the upper-left corner, followed by the article title below it. You will also see 3 new options:
- Print - Print a hard copy of the article or save a PDF version on your device.
- Share - Share the article through the available social media channels, including Facebook, X, and LinkedIn.
- Follow - Receive notifications about updates to the article.
Then, below the article content, you will still have the option to provide feedback on whether the article was helpful or not.